Frequently Asked Questions

INGREDIENTS:

Are your products truly 100% Natural?

All our products are formulated with 100% vegan and organic ingredients. They are handmade to bring you the highest quality products to provide moisture to your hair, rejuvenate damaged follicles and restore shine and elasticity to hair strands.

 

PAYMENT:
What are the forms of payment you accept?

  • We accept United States based cards: credit, debit, and gift cards. These must be issued with the Visa, Mastercard, Discover, or American Express logos.

Do you accept PayPal?

  • Yes, we do accept PayPal.

Can you provide me a discount code for my order?

  • Our discounts are applied during promotions. Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions.

 

DELIVERY:
After I place my order, when will my order ship?

  • All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after order has moved from our fulfillment center then shipped by the carrier.
  • Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. Shipping method applies after order has moved from our fulfillment center then shipped by the carrier.

How come the tracking number isn’t working?

  • If your package just shipped, please allow at least one to two business days for the carrier to update their site with all tracking information.

    How fast is Free Shipping?

    • Free shipping will be delivered within 5 business days.

    When I enter my shipping address, I am receiving an error that my address is invalid?

    • Our shipping is tied directly to the carrier’s website. An invalid address error will appear if the carrier is able to ship to that location or is unable to find that location in their database. The carrier will require a valid United States address.

    How do I update/cancel my order?

    • Please  email us at hello@organicbeautyusa.com. Have your order number ready. If the order has already been provided to our fulfillment center, we are unable to cancel the order.