Frequently Asked Questions
Get all necessary information, from payment to shipping, and details on the Happy Hair Box here
All our products are formulated with 100% vegan and organic ingredients. They are handmade to bring you the highest quality products to provide moisture to your hair, rejuvenate damaged follicles and restore shine and elasticity to hair strands.
We accept PayPal, ShopPay and all credit, debit, and gift cards. These must be issued with the Visa, Mastercard, Discover, or American Express logos.
Our discounts are applied during promotions. Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions.
- All orders have a 1-2 business day lead time upon receipt of order. Free US shipping will be delivered within 5 business days. For international shipping, the selected shipping method applies after order has moved from our fulfillment center then shipped by the carrier.
- Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order.
- If your package just shipped, please allow at least one to two business days for the carrier to update their site with all tracking information.
Our shipping is tied directly to the carrier’s website. An invalid address error will appear if the carrier is able to ship to that location or is unable to find that location in their database. The carrier will require a valid United States address.
Please email us at email@example.com. Have your order number ready. If the order has already been provided to our fulfillment center, we are unable to cancel the order.
Returns & Refund Policy
Yes, upon approval from our Customer Service Team.
To be eligible for a return and full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Our return policy lasts 7 days. If 7 days have gone by since your package was delivered, unfortunately we can’t offer you a refund or exchange.
To return your product, you should send a return request email to firstname.lastname@example.org. Please include your order number and name in the subject line. You will be responsible for paying for your own shipping costs for returning your item.
All items damaged during shipping or any other reasons due to our error will be eligible for replacement. We do not offer refunds for damaged items.
In instances where the product has been used and did not meet your expectations, please email our customer service team at email@example.com. We will do our best to help you resolve any issues.
YES, the following items cannot be returned or receive refunds;
- SALE ITEMS (If applicable) - Only regular priced items may be refunded, unfortunately sale items cannot be refunded including subscriptions to the Hapy Hair Box.
- Gift cards
- In-store credit
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- We do not offer refunds for delivered items that have been stolen (door step delivery).
- We do not offer refunds for deliveries that have been sent to the wrong address due to errors from the buyer.
- We do not offer refunds for deliveries that have been received at the right address on by someone representing the buyer.
- You are advised to track your delivery and make arrangements to safely receive it.
HAPPY HAIR FAQS
Get all details on the Happy Hair Box, including ingredient list and how to manage your account
As a member of the happy hair club, you will receive a box packed with 6 full sized vegan hair products and gift suprises, once every two months directly to your doorstep.
You are charged immediately after subscription and receive an e-mail confirmation of your order together with access to your account.
The Happy Hair Box is available in a Bi-monthly subscription at $59.99
And also as a One-Time Purchase at $89.99.
- 6 full-sized hair products worth over $200 at a heavily discounted price.
- Different hair tools and accessories as suprises.
- First look at new products.
- Exclusive offers.
You can pause or cancel a subscription any time you want by sending and email to firstname.lastname@example.org
Indicate your name and order number in the email subject line.
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop.
Note that your subscription cancellation must be at least 7 days before your next billing date.
While we do not offer box customization services presently, every treatment mask you receive is tailored for a specific curl concern from thininng hair strands, to dryness and various scalp conditions.
And the subsequent masks are carefully formulated to build on foundations laid by the previous mask.
Yes we currently ship to Canada and the UK.
YES! Every product in the Happy Hair Box is vegan, cruelty-free and organic.
Happy Hair Box Full Ingredients List
Aqua, Aloe Barbadensis Leaf Juice, Olea Europea (Olive) Fruit Oil, Althea Officinalis (Marshmallow) Root, Ulmus Fulva (Slippery Elm) Bark, Linum Usitatissimum (Flax) Seed Extract, Pyrus Malus (Apple) Vinegar, Ricinus Communis (Castor) Seed Oil, Mel (Honey), Cetostearyl Alcohol, Butyrospermum Parkii (Shea) Butter, Cocos Nucifera (Coconut) Oil, Mentha Piperita (Peppermint) Oil, Mintiol, Tocopheryl (Vitamin E) Acetate.
Aqua (Water), Linum Usitatissimum (Flax) Seed Extract,Aloe Barbadensis Leaf Juice, Ricinus Communis (Castor) Seed Oil, Vitis Vinifera (Grape) Seed Oil, Olea Europaea (Olive) Fruit Oil, Hibiscus Sabdariffa Flower Extract, Cetostearyl Alcohol, Polysorbate 60, Butyrospermum Parkii (Shea) Butter, Gummi Xanthanum, Mentha Piperita (Peppermint) Oil, Glycerin (Vegetable), Tocopheryl (Vitamin E) Acetate,Citrus aurantifolia (Lime) Oil, Verbena Officinalis Leaf Rectified Oil, capryl hydroxamic acid, caprylyl glycol.
Aqua, Glycerin, Glyceryl Stearate, Sodium Cocoyl Isethionate, Butyrospermum Parkii (Shea) Butter, Aloe Barbadensis leaf Juice powder, Hibiscus Sabdariffa Flower Extract, Acacia Concinna (Shikakai) Fruit Powder, Emblica Officinalis (Amla) Fruit Extract, Sapindus Mukurossi (Reetha) fruit extract, Melaleuca Alternafolia (Tea Tree) Leaf Oil, Rosmarinus Officinalis (Rosemary) Leaf Extract, Lavandula Angustifolia (Lavender) Flower Extract.
Ricinus Communis (Castor) Seed Oil, Vitis Vinifera (Grape) Seed Oil, Olea Europaea (Olive) Fruit Oil, L-Ascorbic Acid (Vitamin C), Trigonella Foenum-Graecum (Fenugreek) Seed Extract, Tocopheryl (Vitamin E) Acetate, MSM (MethylSulfonylMethane), Melaleuca Alternafolia (Tea Tree) Leaf Oil, Mentha Pipperita (Peppermint) Oil, Rosmarinus officinalis (Rosemary) flower oil.
CURLS UNLEASHED DEEP CONDITIONER.
Aqua (Water), Linum Usitatissimum (Flax) Seed Extract,Aloe Barbadensis Leaf Juice, Mangifera Indica (Mango) Seed Butter, Butyrospermum Parkii (Shea) Butter, Ricinus Communis (Castor) Seed Oil, Vitis Vinifera (Grape) Seed Oil, Olea Europaea (Olive) Fruit Oil, Hibiscus Sabdariffa Flower Extract, Cetostearyl Alcohol, Chondrus Crispus (Irish Moss) Extract, Glycerin (Vegetable), Tocopheryl (Vitamin E) Acetate, Rosa Damascena Flower Oil, Verbena Officinalis Leaf Rectified Oil, Caprylyl glycol.
CURLS ENRICHED DEEP CONDITIONER.
Aqua (Water),Aloe Barbadensis Leaf Juice, Cocos Nucifera Extract, Mangifera Indica (Mango) Seed Butter, Butyrospermum Parkii (Shea) Butter, Theobroma Cacao (Cocoa) Seed Butter, Ricinus Communis (Castor) Seed Oil, Vitis Vinifera (Grape) Seed Oil, Olea Europaea (Olive) Fruit Oil, Trigonella Foenum-graecum Seed Extract. Cetostearyl Alcohol, Glycerin (Vegetable), Tocopheryl (Vitamin E) Acetate,Caprylyl Glycol.
VIP Bi-monthly subcribtion - You are billed $%9.99 every other month (once every 2 months)
Happy Hair Box ships out the next day after payment.
Shipping is free for US orders. Shipping outside the US is calculated at checkout.
Reach out to us at email@example.com
Yes you can skip or reschedule the charge in the customer portal.
Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge.
You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
You can update your shipping method and preferred payment method on the customer portal.
Returns and exchanges
For the happy hair box, No we do not accept returns.